Privacy policy

    ENWA (“we”, “us”, “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

    This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or make a purchase.

    Please read this Privacy Policy carefully.

    Relationship with Shopify

    Our store is hosted on Shopify. Shopify collects, stores, and processes certain personal information about your use of our store. Shopify may also share or process information to provide enhanced features for us and other merchants.

    In these cases, Shopify is responsible for the processing of your personal information related to these enhanced features.
    To learn more about Shopify’s privacy practices, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal (for exercising rights).

    1. Information We Collect

    We collect both personal information and non-personal information when you interact with our store or place an order.

    A. Personal Information

    Contact Information: Name, email address, billing address, shipping address, phone number.

    Payment Information: Credit/debit card details, UPI, and other payment details. Note: Payment data is securely processed by Shopify Payments or your selected payment gateway; ENWA does not store card details.

    Order Information: Products purchased, order notes, purchase history.

    Account Information: Username, password, and login details (if you create an account).

    Communication Data: Messages you send us through email, WhatsApp, or contact forms.

    B. Non-Personal Information

    Device & Browser Data: IP address, browser type, device model, operating system, referring URLs.

    Usage Data: Pages visited, clicks, browsing patterns, time spent on site.

    Cookies & Tracking Identifiers: To personalize your shopping experience.

    2. How We Use Your Information

    We use your information to:

    A. Provide Our Services

    Process orders and payments

    Deliver products

    Communicate order updates Provide customer support

    B. Improve Our Store

    Analyse website performance

    Improve user experience

    Enhance product listings and features

    C. Marketing (Only if you opt-in)

    • Email newsletters

    • Offers, promotions, and product launches

    You can unsubscribe anytime.

    D. Security & Fraud Prevention

    Detect unauthorized or suspicious activity

    Protect the website from abuse

    3. How We Share Your Information

    ENWA does not sell or rent your personal information.

    We may share information only with:

    A. Trusted Service Providers

    Shopify (store hosting)

    Payment gateways (UPI, card processors)

    Shipping and logistics partners

    Email marketing providers

    Customer service platforms

    B. Legal Requirements

    We may disclose information to comply with:

    Court orders

    Government requests

    Legal obligations

    C. Business Transfers (if any)

    If ENWA is merged, acquired, or sold, your information may be part of the transferred assets.

    4. Cookies & Tracking Technologies

    We use cookies to:

    Remember your cart

    Provide faster checkout

    Track analytics

    Personalize content & ads

    You can manage cookies through your browser settings, but disabling them may affect website functionality.

    5. Data Security

    We implement industry-standard security measures, including:

    SSL encryption

    Secure payment processing

    Firewall and malware protection

    However, no method of online transmission is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

    6. Your Rights

    Depending on your region, you have the right to:

    Access your personal data

    Correct inaccurate data

    Delete your data

    Opt-out of marketing communications

    Request information about how your data is used

    Contact us at: inbox.enwa@gmail.com to submit a request.

    7. Data Retention

    We keep your information only for:

    • As long as needed to fulfil the purpose (orders, support, delivery)

    • As required by tax, legal, or regulatory obligations

    If you request deletion, we will comply unless legally obligated to retain data.

    8. Third-Party Links

    Our website may contain links to external sites. ENWA is not responsible for the privacy practices of those websites. We recommend reading their privacy policies.

    9. Children’s Privacy

    ENWA does not knowingly collect information from children under 13.
    If you believe a child has shared data with us, contact us immediately, and we will remove it.

    10. International Users

    If you access the website from outside India, your data may be transferred and processed on servers located in India or by Shopify’s global servers.

    By using our site, you consent to this transfer.

    11. GDPR & CCPA Compliance

    (Added for completeness — this is often required even if you sell only in India)

    GDPR (EU Customers)

    You have rights to:

    Data portability

    Restrict processing

    Object to profiling

    Lodge a complaint with your EU data protection authority

    CCPA (California Customers)

    Residents have the right to:

    • Know what data is collected

    • Request deletion

    • Opt-out of “sharing” or profiling

    We do not sell customer data.

    12. Changes to This Privacy Policy

    We may update this Privacy Policy occasionally.
    Changes will be posted on this page with a new “Effective Date”.
    Continued use of our website means you accept the updated policy.

    13. Contact Information

    For any privacy-related questions, requests, or concerns, contact us:

    Email: inbox.enwa@gmail.com
    Phone: +91 88834 06861 / +91 99944 54523